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Job: Customer Experience Associate: Truehost Africa.

Job Description: 

The link between the clients and the company. Offering top-notch customer experience to our clients based in South Africa.

Job Category:

Entry Level

Duties and Responsibilities.

  1. Grow Truehost Africa.
  2.  Advocate for the product in the South African Market. 
  3. Remind customers about their service renewal dates & Encourage them to renew.
  4. Take orders, calculate charges, and process billing or payments. 
  5. Give daily and monthly financial reports.
  6. Be available to offer timeless service and support to our clients.
  7. Seek referrals from satisfied customers.
  8. Seek product media-featuring among media personalities and houses, articles, blogs, and Newspapers to build more publicity for Truehost Nigeria products & services.
  9. Collaborate with HR to build a team for Truehost Africa.
  10. Flexibility to handle other tasks that entail establishing the S.African office and team.
  11. Growing the product financially. Involves going the extra mile to market the product through designing posters, writing articles, and calling pending orders to help them complete their transactions & increase inquiries and new orders.
  12.  Document Customer Experience, i.e., how they enjoy the services, the challenges, and proposals from their end.
  13. Seek Feedback, i.e., record details of customer contacts and actions or assistance they need.
  14. Any other task assigned within the company. It can be outside your description within the team.

 Personal Attributes:

  • Be a self-starter who can manage time effectively to yield results.
  • Be passionate about providing an excellent client experience
  • Empathizing with both clients & colleagues, showing politeness & Kindness. #Empathy is the new Cool.
  • Be resourceful and have strong analytical and problem-solving skills
  • Be continuously look for ways to improve and exceed expectations
  • Open to new challenges. Involves product/ role shifts.
  • Be a flexible team player
  • Must be Faithful, Available, and Teachable


  • Previous experience in customer care.
  • Passionate about marketing and serving clients.
  • Have a functioning Laptop.
  • Have a stable internet connection.
  • Able to deliver excellent results when working remotely
  • Language: English
  • Be a fast learner.
  • Located  in Johannesburg


To be discussed during the interview.


Please send your application to:  [email protected]

Job Location: 

Johannesburg, South Africa.

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