Mistakenly sent money to the wrong person via eWallet?

Don’t worry — you can still reverse the transaction, but timing is key. So whether you’re using FNB eWallet, Standard Bank Instant Money, ABSA CashSend, or another service, here’s a step-by-step guide to help you get your money back.

Table of Contents

About eWallet Reversals

An eWallet reversal is the process of canceling a money transfer after it’s been sent.

This usually happens when:

You send money to the wrong number
The recipient doesn’t meet the withdrawal requirements
You made an error in the transaction amount

While reversals are possible, the success depends on how quickly you act.

1) Act Quickly

If you sent money to the wrong person or made an error, act immediately.

The sooner you contact the bank or service provider, the higher the chance of reversing the transaction.

eWallet transactions are often instant, making reversals difficult once the recipient has accessed the funds.

2) Contact the Bank or Service Provider

FNB eWallet:

Call: 087 575 9404 or 087 575 9405
Visit: Your nearest FNB branch for immediate assistance.

Explain the situation clearly, including:

The date and time of the transaction
The recipient’s details (if available)
The reason for the reversal (e.g., wrong number, fraud, etc.)

3) Provide Proof

Be prepared to provide proof of the transaction, such as:

A screenshot of the transaction confirmation
The recipient’s phone number or details
Any communication with the recipient (if applicable)

This documentation helps the bank verify your claim quickly.

4) Recipient Cooperation

If the recipient is someone you know, you can ask them to return the funds voluntarily.

If the recipient is unknown or uncooperative, the bank may need to intervene, but success is not always guaranteed.

How to Reverse FNB eWallet Transactions

1) Reversing FNB eWallet Transactions

a) Using the USSD code

If you don’t have internet access or prefer a quick solution, the USSD method is your best bet. Here’s how to reverse an eWallet transaction using this option:

Open your phone’s dialer.
Dial *120*321#.
Select “Send Money” (usually option 4).
Choose “eWallet Reversal” (option 3).
Find and select the transaction you’d like to reverse.
Follow the on-screen prompts to confirm the reversal.

This method is fast and convenient, especially for users without smartphones or reliable data connections.

b) Using the FNB app

For smartphone users, the FNB app offers a more streamlined process:

Open the FNB App.
Go to “Payments” > “eWallet”.
Tap “Transaction History”.
Select the specific transaction.
Click “Reverse” and confirm.

The reversal may take up to 24 hours to process

The app gives you full control over your transactions, making it easy to track the reversal process.

3) Contacting FNB customer care

If the above methods don’t work or you encounter issues, FNB’s customer support is ready to assist:

You can call the FNB eWallet call center directly at 087 575 9405 for specialized assistance.

Reversing Standard Bank Instant Money

For Standard Bank Instant Money, follow these steps:

a) via the Standard Bank App

Open the Standard Bank app on your smartphone and log in to your account.
Navigate to the “Transact” tab and select “Payments.”
Locate the transaction you want to reverse in your transaction history.
Select the transaction and tap “Reverse Payment.”
Provide a reason for the reversal (e.g., incorrect amount or wrong recipient).
Confirm the reversal and wait for processing. The reversal may take up to 24 hours to complete

b) Reversing via Internet Banking

Log in to your Standard Bank Internet Banking account.
Navigate to the “Payments” section and select “Scheduled Payments.”
Locate the transaction you wish to reverse and select the “Reverse Payment” option.
Follow the prompts to confirm the reversal.

c) Contacting Standard Bank Customer Support

If you cannot reverse the transaction through the app or internet banking, contact Standard Bank’s customer support:

Call 0860 123 000 for assistance.
Provide the transaction details, including the recipient’s phone number, amount, and date of the transaction.
Standard Bank will process the reversal if the funds are still unclaimed.

Reversing ABSA CashSend Transactions

If you’ve used ABSA CashSend, here’s how to request a reversal:

Via ABSA bank

Log into the ABSA app using your credentials.
Go to the Payments section and select CashSend.
Locate the transaction you wish to reverse in your transaction history.
Select the transaction and choose the Reverse or Cancel option.
Provide a reason for the reversal and confirm the request.
Wait for confirmation. The reversal may take up to 24 hours to process

Via internet banking

Log into your ABSA online banking account.
Go to the Payments section and select CashSend.
Choose View Unredeemed Transactions.
Select the transaction you want to reverse and follow the prompts to cancel it.

Contacting ABSA Support

Call 0860 123 000 for assistance.
Provide the transaction details, including the recipient’s phone number, amount, and date of the transaction.
ABSA will process the reversal if the funds are still unclaimed

Handling Fraudulent Transactions

If the transaction was fraudulent (e.g., your account was hacked):

Report it to the bank immediately.
The bank may freeze the funds and investigate the issue.
File a case with the South African Police Service (SAPS) if necessary.

Bank’s Discretion

Reversing an eWallet transaction is not guaranteed. It depends on:

The bank’s policies
Whether the recipient has already withdrawn the funds
The nature of the error or fraud

Banks handle reversals on a case-by-case basis, considering the details of each situation.

Preventing Future Mistakes

To avoid similar issues:

Double-check the recipient’s details before sending money.
Use secure methods to store and share sensitive information.
Review transactions immediately after sending to catch errors early.

Alternative Solutions

If the bank cannot reverse the transaction:

Seek legal advice, especially if the amount is significant.
Consider mediation or small claims court for disputes involving known recipients.

What to Do if the Funds Are Already Withdrawn

If the recipient has already withdrawn the funds, FNB cannot reverse the transaction. In such cases:

Contact the recipient directly to request a refund.
If the transaction was fraudulent, report it to FNB and consider filing a dispute with your bank

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Final Thoughts

While eWallet reversals are possible, they’re not always guaranteed.

Acting quickly, providing accurate details, and staying calm will improve your chances. If you frequently use eWallets, double-check details before hitting ‘send’ to avoid such issues altogether.

If you’re unsure about the process, contact your bank’s customer service for guidance tailored to your situation.